When you have a project or product inquired about, our customer service personnel will carefully inquire about your needs and provide feedback to sales and technical personnel. Then sales will propose a solution based on this and discuss it repeatedly with you until it meets your needs.
Joinautomation service team will work together with you, help to train employees, help them start work and ensure continuous and smooth service to achieve the most Best performance and safety.
Installation
Joinautomation use our own engineering expertise, rich processing experience and application knowledge, and a clear understanding of leading technologies and equipment performance in many industries, we can help you quickly and efficiently install your machine. Our service team provides direct support during commissioning to ensure that you are provided with a tailor-made workshop. Our high-quality team will be on call anytime and anywhere to provide you with the technical support you need.
Commisioning
- the experience you need
Technicians understand engineering design and have unparalleled experience in upstream and downstream processes. Because of this, they can use effective methods to set up equipment and production lines, thereby helping you achieve high safety, reliability and high-quality production output.
- from a single machine to a "turnkey" factory
We provide debugging services for stand-alone, modules, production lines and the entire factory. The skilled skills of our technicians can integrate various devices to coordinate operations smoothly and reliably, so as to provide you with operations.
Training
Training-familiarize your employees with the process. Highly motivated employees can ensure high efficiency, short downtime, low maintenance costs and a safe working environment-this is the benefit you can get through training. We can provide employee training on site or in our factory according to customer needs. Our training team will guide your employees to understand the entire life cycle of the equipment and workshop.
Lifetime service - a cost-effective way to ensure high safety and reliability
Regular maintenance is not a cost, but an investment. By implementing error correction and preventive maintenance techniques, we ensure that your equipment or installation maintains high performance, high availability, and high-quality operation, and ensures a longer equipment operating cycle. To ensure reduced unplanned downtime and benefit you from continuous production, we provide fast support and high-quality spare parts anytime, anywhere.
Spare parts
Original spare parts can maintain the performance of JCN equipment and workshops, ensure safety and reliability, minimize downtime and increase productivity. We will work with you to determine the key spare parts that your workshop needs and ensure that they can be quickly delivered to you
Malfunction repair
Even good equipment in a good workshop may sometimes encounter problems of breakdown and downtime.
Quick response from Joinautomation engineers.
Our service technicians are on standby anywhere to ensure that downtime will not become a disaster! No matter where you are, our skilled technicians will work with you to help you get back into operation quickly and safely—less downtime and greater productivity.
On-site repair or repair in our repair shop.
We can be on site, in our own factory. All our service technicians have been rigorously trained and have extensive equipment maintenance experience, and can provide high-level services with high efficiency, accuracy and absolute credibility. They use special diagnostic equipment to quickly and accurately identify faults, while using original spare parts to maintain equipment quality. In some cases, we can provide replacement parts so that on-site maintenance can be performed while keeping production running (applicable to selected products).
On-site project support-let professional use for you
When you do not have your own project management resources, we can provide you with the support you need to execute any (large or small) project.
Excellent project management experience from Joinautomation.
Whether your project is big or small, our service project managers will use their experience gained in your applications and hundreds of projects in food, beverage, dairy, chemical, pharmaceutical and other related industries, Provide efficient and cost-effective management, from problem analysis and installation to commissioning and performance verification.
We can also provide on-site engineers when necessary to provide permanent on-site maintenance support.
